Process & Shipping
After the full payment of your order is confirmed to be received by us
If payment is cleared before 9 am, order will be prepared in 2-5 business days, depending on choice of shipping.
Generally speaking ,we need 2-3 days to prepare the order .
For some drop ship orders which total pieces of products relatively less, it can be shipped out within 72 hours after your payment is confirmed .
However ,To those orders which include a lot of products, we need a little more time to prepare it ,if no out of stock items appear, they also can be shipped out 2-5 Business days.
Since the range of the products we sell are relatively extensive, so it is difficult for us to make the inventory 100% accurate.
Sometimes you will receive the notification for the out of stock items during the process of preparing in your order though they are shown in stock on the website when you ordered them .
we will email you to ask for your opinion ,you can choose to replace them or get refunded.
Maybe this will result in some delay to the dispatch of your order. So please do check your email more frequently to get the newest update of your order.
Please pay attention to the below information if some out of stock items occur in your order.
1. If you don't want to replace the out of stock items ,then both the shipping fee and the item price will be refunded to you.
In that case your order will be shipped out without the out of stock items.
2. You can replace the out of stock items by any items. Just tell us the item code of your replacement, then we will replace the item/items for you .
If the replacement will make the total amount in your order changed because of the price difference between the out of stock item and your replacement, so maybe sometimes you will need to pay the difference.
Then please pay the price difference for your replacement as soon as possible.
3. For the refund of the out of stock items ,as our common practice ,it will be refunded to your account in Runway Attractions credit account first, then it can be deducted to pay your next order directly.
It also can be refunded to your paypal account after your request to the paypal is received by us.
